Support Centre

Why is my account restricted?
Last Updated: Sep 02, 2015 08:39AM CEST

If your account is restricted it may be pending a security check.

There may be several reasons for this:

  • Your account may require Safelink verification - check the bell icon in your account home page for notifications.

  • Our security department has sent you an email requesting you to supply us with certain verification documents. Please check your email inbox.
  • Your account may be undergoing a temporary security check and should not take more than a few minutes.

If you feel you are stuck don't hesitate to reach us by clicking Contact Us - we would be happy to resolve the matter as quickly as possible.
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