Support Centre

Upgrading Your EntroPay Account
Last Updated: Sep 02, 2015 08:03AM CEST

To upgrade your account from:

Starter to Basic - add your residential address in your account settings and also verify your email address


Basic to Premier - your account will need to be fully verified by sending the following documents

  • A copy of a valid photo ID (both sides), such as: National ID card, Passport, Driving License, Official government issued Photo ID (Army, Police, Diplomatic), or residency permit
  • Proof of address, such as: a postal bank statement, a postal credit card statement, a mobile phone bill, an online utility bill or financial statement. Note: any verification document must have been issued in the last 90 days

Click here to upload the documents (each document should be uploaded as a separate file)

Note - All documents are kept in a secure environment and are only available to senior security personnel.
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