If you have not received the funds after 4 business days send an email to EntroPay support with the following details (We require ALL the information):
The details of where the funds were sent from:
1. Name and country of the bank the transfer was sent from.
2. Name of the person or business account name the transfer was made from.
3. Date of transaction.
4. The amount.
5. The currency.
The details of the bank account that the funds were sent to:
6. The account number/IBAN number of the Envoy/Worldpay account the funds were sent to.
7. The bank and country of the Envoy/Worldpay account the funds were sent to.
8. Type of transaction e.g. internet banking/telephone banking
9. Your EntroPay Unique reference Number (always begins with IXS**)
Also send us the proof of deposit (SWIFT message or MT103) , showing all the transaction details and
reference numbers which is obtained from your bank.