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Why can’t I access the Entropay website?

Last Updated: Aug 30, 2017 10:03PM CEST
To provide you with a more secure and reliable connection to Entropay, from September 2017, access to our website is prohibited from browsers that do not support SSL versions TLS 1.1 or TLS 1.2.
 
Although most PC/browser combinations support TLS 1.1 or TLS 1.2, it may not be enabled in your browser’s settings. This is highly likely if you’re using an older version of your browser.

To find out if you are affected, open the TLS 1.0 disabled test site.

If you are able to view the site without encountering an error, you will receive the response below. It means your browser is not affected and no further action is required.



​If you experience an error when opening the link, find your browser in the table below to learn whether it supports TLS 1.1 or TLS 1.2.

If your browser does not support the newer TLS 1.1 or TLS 1.2 versions, replace or upgrade the browser with a more recent or supported version.
 
Microsoft Internet Explorer
Microsoft Edge Compatible with TLS 1.1 or higher by default.
Desktop and mobile IE version 11 Compatible with TLS 1.1 or higher by default.
Desktop IE versions 8, 9, and 10 Compatible only when running Windows 7 or newer, but not by default. See below on how to configure browser.

Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and below Not compatible with TLS 1.1 or higher encryption.
Mobile IE versions 10 and below Not compatible with TLS 1.1 or higher encryption.
Mozilla Firefox
Firefox 27 and higher Compatible with TLS 1.1 or higher by default.
Firefox 23 to 26 Compatible, but not by default. See below on how to configure browser.
Firefox 22 and below Not compatible with TLS 1.1 or higher encryption.
Google Chrome
Google Chrome 38 and higher Compatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37 Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile).
Google Chrome 21 and below Not compatible with TLS 1.1 or higher encryption.
Google Android OS Browser
Android 5.0 (Lollipop) and higher Compatible with TLS 1.1 or higher by default.
Android 4.4 (KitKat) to 4.4.4 May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher.
Android 4.3 (Jelly Bean) and below Not compatible with TLS 1.1 or higher encryption.
Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.1 or higher encryption.
Mobile Safari versions 5 and higher for iOS 5 and higher Compatible with TLS 1.1 or higher by default.
Mobile Safari for iOS 4 and below Not compatible with TLS 1.1 or higher encryption.
Opera
Opera 14 and higher Compatible with TLS 1.1 or higher by default.
Opera 12 to 13 Compatible, but not by default. See below on how to configure browser.
Opera 11 and below Compatible with TLS 1.1 or higher by default.
 
If your browser is compatible, you can follow these instructions to enable TLS 1.2:
 
Internet Explorer
  1. Open Internet Explorer
  2. Click Alt+T and select Internet Options
  3. Select the Advanced tab
  4. Scroll down to the Security section
  5. Make sure the option Use TLS 1.1 and Use TLS 1.2 are checked
  6. Then, press the OK button

Google Chrome
  1. Open Google Chrome
  2. Click Alt+F and select Settings
  3. Scroll down and select Show advanced settings...
  4. Scroll down to the Network section and click on Change proxy settings...
  5. Select the Advanced tab
  6. Scroll down to the Security section
  7. Make sure the option Use TLS 1.1 and Use TLS 1.2 are checked
  8. Press OK
 
Firefox
  1. Open Firefox
  2. Type "about:config" in the URL bar and press Enter
  3. Scroll down to "security.tls.version.max" and press Enter
  4. Set the value to 3
  5. Press OK
 
Opera
  1. Open Opera
  2. Click Ctrl+F12
  3. Select Security
  4. Select Security Protocols...
  5. Make sure the option Use TLS 1.1 and Use TLS 1.2 are checked
  6. Press OK
  7. Press OK
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