We’re a regulated financial institution, required by law to follow anti-money laundering guidelines and regulations. Because of this, we may sometimes temporarily restrict your account while we ask you for some information.
There are several reasons we may put a temporary hold on your account:
To verify your credit or debit card
To verify your mobile number
To verify your identity and address
We’ll always notify you when we need you to verify something – either within your account or sometimes via email, so please keep an eye on your inbox.
If we ask you for verification, the following articles will help you: