Keeping your money and data safe

Why is my Entropay account restricted?

Last Updated: Jul 04, 2017 02:15PM CEST
We’re a regulated financial institution, required by law to follow anti-money laundering guidelines and regulations. Because of this, we may sometimes temporarily restrict your account while we ask you for some information.
There are several reasons we may put a temporary hold on your account:
  • To verify your credit or debit card 
  • To verify your mobile number 
  • To verify your identity and address 
We’ll always notify you when we need you to verify something – either within your account or sometimes via email, so please keep an eye on your inbox. 
If we ask you for verification, the following articles will help you:
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