Using your Entropay account

How do I upgrade my Entropay account level?

Last Updated: Jul 04, 2017 02:30PM CEST
To upgrade your Entropay account level we’ll ask you to provide the following information:
  • Upgrading from Basic to Standard
    • Your home address
    • Verification of your email address
 
  • Upgrading from Standard to Pro
    • Full verification of your identity and residential details, with the following supporting documents:
      • A copy of a valid photo ID (both sides). This could be a national ID card, passport, driving licence, official government-issued photo ID (e.g. army, police, diplomatic), or residency permit.
         
      • Proof of address. This could be a postal bank or credit card statement, a mobile phone bill, an online utility bill or financial statement. Any of the above verification documents must be no more than 90 days old.

        Read more about how to verify your personal details.
support@business.entropay.com
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