How do I make a formal complaint?

Last Updated: Jul 20, 2017 09:36AM CEST
You can contact us at any time if you have questions or concerns during your Entropay experience.

If for any reason you feel unsatisfied with the support you’ve received after contacting us, you can send a formal complaint.

Please fill out the attached form and send it to

We solve most concerns quickly, but this will vary depending on the nature and complexity of your complaint. We’ll always keep you updated.

You can review our complaint policy here.
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