Support Centre


  • Upgrading Your EntroPay Account

    ‚ÄčTo upgrade your account from: Starter to Basic - add your residential address in your account settings and a...

    Sep 02, 2015 08:03AM CEST
  • Actual and Available Balance

    EntroPay purchases do not currently update in real-time but only reflect on your EntroPay account history a fe...

    Dec 17, 2014 08:59AM CET
  • Is my EntroPay Account balance adjusted immediately?

    Your EntroPay Account balance is updated as follows: Whenever you make a successful load to your Entro...

    Dec 16, 2014 08:46AM CET
  • What happens when my EntroPay card expires?

    Your EntroPay virtual card will automatically be renewed 30 days prior to the expiry date. The card number wil...

    Dec 16, 2014 02:13PM CET
  • Closing Your EntroPay Account

    Should you wish to close your EntroPay Account send a request to our Customer Support team stating your userna...

    Sep 02, 2014 02:58PM CEST
  • What are the fees?

    For a full list of fees please click here

    Dec 16, 2014 09:15AM CET
  • I received an error message what does it mean?

    To investigate the issue send an email to support with the following: The specific details of what you ...

    Dec 16, 2014 09:05AM CET
  • Applying for an EntroPay Plastic MasterCard

    Due to a disruption in our Plastic card service we are not currently accepting Plastic card applications. When...

    Apr 17, 2015 01:36PM CEST
  • Contacting Support

    We currently do not offer telephone support however you may contact us at any time by filling in the form in o...

    Dec 17, 2014 12:08PM CET
  • Formal Complaint

    In the event that, after having contacted our customer service team, we have not managed to address your conce...

    Jul 08, 2015 11:50AM CEST
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