Support Centre

Verification/Security

  • Verifying Your Credit/Debit Card

    The verification process checks that you are the rightful owner of the registered credit/debit card by followi...

    Sep 02, 2015 08:08AM CEST
  • Why is my account restricted?

    If your account is restricted it may be pending a security check. There may be several reasons for this: ...

    Sep 02, 2015 08:39AM CEST
  • How do I change my name?

    To process your name change request, you need to contact our support team and provide the following informatio...

    Feb 19, 2016 03:16PM CET
  • How do I verify my address?

    You can verify your residential address by providing us with a high quality address document that shows: Yo...

    Jul 19, 2016 08:45AM CEST
  • How do I verify my identity?

    You can verify your identity by providing us with a high quality copy of a government issued document. This do...

    Jun 30, 2016 01:57PM CEST
  • How do I verify my account?

    Just like banks and other regulated financial institutions, EntroPay is required to follow anti-money launderi...

    Jun 30, 2016 01:57PM CEST
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